Return and Cancellation Policy

**Return and Cancellation Policy**

Not satisfied with your order?

We'd love to know how we can improve!

You can return your order within 14 days of receipt, unused, or send us a photo showing that the product is defective. We will confirm the photo, and in most cases, we can resolve your issue without a refund. We will ensure that your money is refunded to your account within five business days of receiving your order, or we will confirm the photo through our customer service.

Important: Beauty products and items purchased on sale or with other discounts cannot be returned.

**Return by Mail**

You have up to 14 days after receiving your order to exchange a product for another size/color or request a refund if it is delivered to a collection point near you.

**CONTACT info@lemon-london.co.uk**

You must first contact us by email to obtain the return address. Since we have different distribution centers, we need to determine which center your package came from based on the reason for the return.

**PROVIDE US WITH THE DELIVERY NOTE**

Pack the product as carefully as possible in its original packaging and include a note with your order number. As the sender, you are responsible for the return shipment. Therefore, you should always request a tracking code from DHL when returning the package. Once the package is sent, contact us via info@lemon-london.co.uk if you want a refund or a different size/color.

Note: Our headquarters is located in China. Please be aware that you must send your package to our supplier (located in Asia) when returning the product.

**SHIPPING**

Go to the nearest collection point (post office or relay point) and return your package.

When the product arrives at our warehouse, the size/color will be adjusted as soon as possible, or a refund will be arranged.

**Order Cancellations**

To cancel an order, contact us immediately at info@lemon-london.co.uk. If you cancel your purchase within 24 hours, we can issue a full refund. Otherwise, the items must be returned to us as soon as they reach you.

**Shipping Costs**

The customer is responsible for paying the shipping costs for returning a product. These costs are non-refundable. If you receive a refund for your purchase, the shipping costs will be deducted.

The time it takes to receive your exchanged product largely depends on your location.

We always recommend using a shipping service with tracking or shipping insurance!